---
title: ISPmanager
description: "ISPmanager is the fifth panel in RackHelm's shared control-panel family. The connection form, the storage rules and the product fields are identical to cPanel, Plesk, DirectAdmin and CyberPanel; only the default port and the field labels differ. This article covers…"
url: "https://rackhelm.com/documentation/ispmanager-integration/"
updated: "2026-09-24"
category: "Integrations: Control Panels"
---

# ISPmanager

ISPmanager is the fifth panel in RackHelm's shared control-panel family. The connection form, the storage rules and the product fields are identical to cPanel, Plesk, DirectAdmin and CyberPanel; only the default port and the field labels differ. This article covers the setup and the current state of the driver.

## Before you start

- The `edit_integrations` permission. See [Roles & Permissions](/docs/roles-and-permissions/).
- An ISPmanager server reachable from RackHelm over the public internet with a certificate that validates. ISPmanager normally listens on port **1500**.
- An administrator account and an API key or session token with rights to create, suspend and delete users.

## Add the connection

1. Open **System → Integrations** and press **Configure** on the **ISPmanager** card.
2. Set **Base URL** to the panel origin including the port, for example `https://ispmanager.example.com:1500`.
3. Paste the credential into **API Key / Token**.
4. Press **Save**.

![The ISPmanager panel form showing a port 1500 base URL placeholder and an API Key / Token field](/wp-content/uploads/rackhelm-docs/integrations-core-panel-edit-ispmanager.png)
ISPmanager uses port 1500 by default; everything else on the form matches the other hosting panels.

### Fields

| Field | Rule | Notes |
| --- | --- | --- |
| **Name** | Optional, max 120 characters | Defaults to "ISPmanager". |
| **Active** | Checkbox | Required for ISPmanager to appear as an Integration Type. |
| **Base URL** | Required, http/https, publicly resolvable | Placeholder `https://ispmanager.example.com:1500`. |
| **API Key / Token** | Optional on edit | Blank keeps the stored value. Stored encrypted. |
| **HTTP Timeout (sec)** | Integer, minimum 1 (form minimum 5) | Applies to the **Test API** button. |
| **Verify SSL** | Yes / No | Stored but not read by any driver; TLS is always verified. |
| **cPGuard API Key** | Optional | Relocated into the encrypted credential block on save. |
| **Verify cPGuard SSL Certificate** | Checkbox, on by default | Untick for a self-signed certificate on port 9098. |

## Testing the connection

**Test API** sends `GET {base_url}/api/v2/server` with an `X-API-Key` header — the Plesk REST shape shared by all five panels in this family. ISPmanager does not serve that path, so a 404 is expected. Use the test to confirm reachability rather than credentials: a timeout means port 1500 is closed to the RackHelm server, and a TLS error means the certificate does not validate for the hostname you entered.

Re-type the credential before testing a saved connection; a blank box sends the literal word `KEEP`.

## Bind a product to ISPmanager

Edit the product under **Catalogue → Catalogue & Groups**, open the **Provisioning** tab and choose **ISPmanager**. The fields are the shared hosting-panel set: **Panel**, **Package / Plan ID**, **Site Template ID**, **Region / Cluster**, **AutoSSL**, **Suspend after (days past due)** (default 1), **Terminate after (days after suspend)** (default 7) and **Provisioning Notes (internal)**.

ISPmanager has no required product field, so the product saves with an empty package. Fill it in anyway. Neither of the day counts is read by the suspension or termination schedules — those take their timing from the `days` option on the scheduled task under **System → Schedules**.

## What the customer sees

A provisioned ISPmanager item appears under **Sites** in the client portal. The ISPmanager site driver returns empty results for every query in this build — databases, email accounts, backups, installed applications, metrics and SSL — so the page renders with nothing in it.

## Troubleshooting

| Symptom | Cause and fix |
| --- | --- |
| Test API returns 404 | Expected — the shared tester requests a Plesk path ISPmanager does not serve. |
| Test API times out | Port 1500 is not reachable from the RackHelm server's public IP. |
| Certificate error on test | TLS is always verified regardless of the **Verify SSL** setting. Install a certificate valid for the hostname. |
| Base URL rejected on save | The host resolves to a private, reserved or unresolvable address. See [Adding a control panel connection](/docs/adding-a-panel-connection/). |
| ISPmanager missing from the Integration Type dropdown | The connection is saved but not marked **Active**. |