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		<title><![CDATA[RackHelm]]></title>
		<link>https://rackhelm.com/</link>
		<description><![CDATA[Take the helm of your hosting business]]></description>
		<lastBuildDate>Wed, 21 Oct 2026 09:04:00 +0000</lastBuildDate>
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			<link>https://rackhelm.com/</link>
			<title><![CDATA[Home]]></title>
			<pubDate>Wed, 21 Oct 2026 09:04:00 +0000</pubDate>
			<description><![CDATA[For hosting providers & game server companies Take the helm of your hosting business. RackHelm is white-label hosting billing software that runs your whole customer lifecycle — orders, invoices, servers, domains, SSL and tickets — provisioning and support included, under your brand. Get a demo key]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/integrations/</guid>
			<link>https://rackhelm.com/integrations/</link>
			<title><![CDATA[Integrations]]></title>
			<pubDate>Wed, 21 Oct 2026 09:03:07 +0000</pubDate>
			<description><![CDATA[Integrations Connect the stack you already run. Twenty-five integrations ship in the box. RackHelm drives hosting billing integrations for game panels, web hosting control panels, domain registrars and analytics from one billing core: provisioning on payment, suspending on non-payment, terminating]]></description>
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			<link>https://rackhelm.com/privacy/</link>
			<title><![CDATA[Privacy and Cookie Policy]]></title>
			<pubDate>Wed, 21 Oct 2026 09:00:19 +0000</pubDate>
			<description><![CDATA[Legal Privacy and Cookie Policy How Orbi Technologies Ltd, trading as RackHelm, collects and uses personal information, and the cookies this website uses. Last updated 21 October 2026.ContentsWho we areWhat this policy coversData inside your own RackHelm installationWhat we collect and whyWho we]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/terms/</guid>
			<link>https://rackhelm.com/terms/</link>
			<title><![CDATA[Terms of Service]]></title>
			<pubDate>Wed, 21 Oct 2026 09:00:06 +0000</pubDate>
			<description><![CDATA[Legal Terms of Service The terms for using rackhelm.com and for taking, paying for and using RackHelm licences. Last updated 21 October 2026.ContentsAbout these termsWords we useUsing our website and documentationYour RackHelm licenceThe free demo licenceFees and paymentCancellation and refundsWhen]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/</guid>
			<link>https://rackhelm.com/documentation/</link>
			<title><![CDATA[Documentation]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:57 +0000</pubDate>
			<description><![CDATA[Documentation RackHelm documentation Guides for installing RackHelm on your own server, connecting control panels, registrars and payment gateways, and running billing, provisioning and support day to day.]]></description>
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			<link>https://rackhelm.com/contact/</link>
			<title><![CDATA[Contact]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:47 +0000</pubDate>
			<description><![CDATA[Contact Talk to the RackHelm team. Questions about licences, the free demo or moving from another billing panel? Here's how to reach us. Email help@rackhelm.com Questions about licences, the demo, pricing or whether RackHelm fits your stack. Email us Support tickets Open a ticket Running RackHelm]]></description>
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			<link>https://rackhelm.com/demo/</link>
			<title><![CDATA[Live Demo]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:27 +0000</pubDate>
			<description><![CDATA[Live demo Try RackHelm before you download. A complete RackHelm installation running at demo.rackhelm.com — the same storefront, admin area and client area you get when you install it on your own server. Log in with the shared accounts and click around before you commit to a download. Open the live]]></description>
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			<link>https://rackhelm.com/comparison/</link>
			<title><![CDATA[Comparison]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:16 +0000</pubDate>
			<description><![CDATA[Compare RackHelm vs WHMCS, Blesta & ClientExec Your billing platform is the one system you cannot work around. This page compares RackHelm with the three established options as plainly as we can — including where the incumbents are genuinely strong. Get a demo key See the migration path Competitor]]></description>
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			<link>https://rackhelm.com/roadmap/</link>
			<title><![CDATA[Roadmap]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:04 +0000</pubDate>
			<description><![CDATA[Roadmap Where RackHelm is heading. RackHelm ships in numbered releases, and this page is the working plan for what comes next. It is shaped by the operators running the platform: the fastest way to move something up this page is to run RackHelm and tell us what your stack needs. Get a demo key What]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/download/</guid>
			<link>https://rackhelm.com/download/</link>
			<title><![CDATA[Download]]></title>
			<pubDate>Wed, 21 Oct 2026 08:58:48 +0000</pubDate>
			<description><![CDATA[Download Download RackHelm RackHelm is self-hosted. You download one archive, run it on your own server, and your customers’ data never leaves your infrastructure. The installer sets up PHP, the web server, database, queue workers, SSL and the ionCube Loader in a single command. Download RackHelm]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/saved-payment-methods/</guid>
			<link>https://rackhelm.com/documentation/saved-payment-methods/</link>
			<title><![CDATA[Your saved payment methods and auto-billing]]></title>
			<pubDate>Wed, 21 Oct 2026 08:43:06 +0000</pubDate>
			<description><![CDATA[A saved payment method lets you check out without re-entering card details, and — more importantly — lets renewals be collected automatically so your services are not suspended for a missed invoice. This article covers adding, changing and removing methods, and exactly how automatic billing]]></description>
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			<link>https://rackhelm.com/documentation/your-first-hour-setup-checklist/</link>
			<title><![CDATA[Your First Hour: A Setup Checklist]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:29 +0000</pubDate>
			<description><![CDATA[RackHelm installs with almost nothing switched on. That is deliberate — a fresh install cannot accidentally charge a card, e-mail a customer or delete a hosting account. This checklist is the order to switch things on in, so each step works by the time you test it. Later steps depend on earlier]]></description>
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			<link>https://rackhelm.com/documentation/working-a-ticket/</link>
			<title><![CDATA[Working a Ticket]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:24 +0000</pubDate>
			<description><![CDATA[The individual ticket screen is where the actual support work happens. It puts the conversation in the middle, the customer's context on the right, and a composer that can reply and set the resulting status in one action. This article walks through every part of it and is for the agents who live on]]></description>
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			<link>https://rackhelm.com/documentation/web-server-ssl-and-https/</link>
			<title><![CDATA[Web Server, SSL and HTTPS]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:21 +0000</pubDate>
			<description><![CDATA[RackHelm is served by nginx by default, with a Let's Encrypt certificate issued during installation. This article covers the server block the installer writes, how certificates are obtained and renewed, what to do when TLS is terminated by Cloudflare or another proxy, and why a portal without a]]></description>
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			<link>https://rackhelm.com/documentation/updating-rackhelm/</link>
			<title><![CDATA[Updating RackHelm]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:16 +0000</pubDate>
			<description><![CDATA[A RackHelm update replaces the application files, brings the database schema up to date, rebuilds the front-end assets and restarts the background worker. There is no self-updater — you run the steps yourself, in a fixed order, and the order matters. Before you start Take a full backup. See Backing]]></description>
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			<title><![CDATA[A Tour of the Admin Area]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:10 +0000</pubDate>
			<description><![CDATA[The staff area lives at /admin and everything in it hangs off one sidebar. This article walks that sidebar top to bottom, says what each entry is for, and names the permission that reveals it. Use it as a map when you know what you want to do but not where it lives. Before you start To see anything]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/tax-vat-and-currency/</guid>
			<link>https://rackhelm.com/documentation/tax-vat-and-currency/</link>
			<title><![CDATA[Tax, VAT and Currency]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:03 +0000</pubDate>
			<description><![CDATA[This article describes what RackHelm does about tax and currency, how to switch each on, and the traps in both. It is written for operators. Both features exist in the product from 1.1.1, and both do nothing at all until you configure them — which is the single most important thing to understand]]></description>
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			<link>https://rackhelm.com/documentation/sub-accounts/</link>
			<title><![CDATA[Sub-Accounts]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:54 +0000</pubDate>
			<description><![CDATA[A sub-account is a second login attached to an existing customer account. It exists so a business customer can give a colleague — a developer, a bookkeeper — their own username and password instead of sharing one set of credentials. Everything the sub-account touches still belongs to the parent]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/stripe-setup/</guid>
			<link>https://rackhelm.com/documentation/stripe-setup/</link>
			<title><![CDATA[Stripe Setup]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:52 +0000</pubDate>
			<description><![CDATA[Stripe is the most fully supported gateway in RackHelm: it is the only one that handles checkout, paying an invoice from the client portal, saving a card, background renewal charges and a verified webhook. This article walks through the whole setup, including the webhook secret — which has no field]]></description>
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			<link>https://rackhelm.com/documentation/storefront/</link>
			<title><![CDATA[The Storefront]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:49 +0000</pubDate>
			<description><![CDATA[The storefront is the public catalogue at /store — the pages a visitor browses before they buy. What appears there is driven entirely by your product groups and products; this article explains how those settings turn into pages, and where each route into the ordering flow starts. It is written for]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/ssl-certificate-configuration/</guid>
			<link>https://rackhelm.com/documentation/ssl-certificate-configuration/</link>
			<title><![CDATA[Configuring and Downloading Your SSL Certificate]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:47 +0000</pubDate>
			<description><![CDATA[Buying an SSL certificate is only the first step. Before a certificate authority will issue it you have to supply a certificate signing request and prove you control the domain. This article walks through the whole process in the client area, from configuring the certificate to downloading the]]></description>
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			<link>https://rackhelm.com/documentation/sites-php-settings/</link>
			<title><![CDATA[Sites: PHP version and settings]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:40 +0000</pubDate>
			<description><![CDATA[The Environment card on a site's dashboard controls which version of PHP runs your website, and — on Enhance and cPanel hosting — lets you restart the PHP process pool when the site stops responding. Open My Sites → your site — the card sits at the top left. It is the only PHP screen in the portal]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-databases/</guid>
			<link>https://rackhelm.com/documentation/sites-databases/</link>
			<title><![CDATA[Sites: databases and phpMyAdmin]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:32 +0000</pubDate>
			<description><![CDATA[The SQL page of a hosting site manages the databases behind your website: creating databases, creating the users that connect to them, granting and revoking access, allowing remote connections, and opening phpMyAdmin. Open it from the site toolbar (My Sites → your site → SQL), or go to]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/selling-ssl-certificates/</guid>
			<link>https://rackhelm.com/documentation/selling-ssl-certificates/</link>
			<title><![CDATA[Selling SSL Certificates]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:26 +0000</pubDate>
			<description><![CDATA[RackHelm resells SSL certificates through eNom. A certificate is an ordinary product in your catalogue, but it does not provision in one shot like a hosting account — it is bought, then configured by the customer, then validated by the certificate authority, then issued minutes or days later. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/queue-workers-and-scheduler/</guid>
			<link>https://rackhelm.com/documentation/queue-workers-and-scheduler/</link>
			<title><![CDATA[Queue Workers, Horizon and the Scheduler]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:10 +0000</pubDate>
			<description><![CDATA[Almost nothing important in RackHelm happens during the web request that triggers it. Provisioning a new service, charging a card, generating an invoice, sweeping every registrar, sending an e-mail and delivering a webhook are all queued and executed by a background worker. This article explains]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/queue-monitor-and-horizon/</guid>
			<link>https://rackhelm.com/documentation/queue-monitor-and-horizon/</link>
			<title><![CDATA[The Queue Monitor]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:07 +0000</pubDate>
			<description><![CDATA[Most of what RackHelm does after a customer presses Pay happens on a queue: provisioning an account, raising invoices, sending mail, syncing domains. System → Queue Monitor is the screen that shows that work — what is waiting, what is running, what has finished and what has failed — and lets you]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/pterodactyl-integration/</guid>
			<link>https://rackhelm.com/documentation/pterodactyl-integration/</link>
			<title><![CDATA[Pterodactyl]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:05 +0000</pubDate>
			<description><![CDATA[Pterodactyl is RackHelm's game-server integration. It creates panel users and servers from paid orders, resizes them when a customer buys an upgrade, and gives customers a live console, power controls and startup-variable editing inside the client portal — without a second login. This article]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/product-groups/</guid>
			<link>https://rackhelm.com/documentation/product-groups/</link>
			<title><![CDATA[Product Groups]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:03 +0000</pubDate>
			<description><![CDATA[A product group is the folder your products live in, and it is also the page customers land on in the store. Groups decide how a set of products is presented — as a pricing grid or as a domain search box — they carry the icon on the group's store card, and they hold settings that every product]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/product-addons/</guid>
			<link>https://rackhelm.com/documentation/product-addons/</link>
			<title><![CDATA[Product Add-ons]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:00 +0000</pubDate>
			<description><![CDATA[An add-on is an optional extra a customer picks alongside a product — a dedicated IP, extra RAM, a backup plan, a managed-support tier. Each add-on holds a list of options, and each option is priced separately for every billing cycle. This article is for operators. Before you start Create the]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/plesk-integration/</guid>
			<link>https://rackhelm.com/documentation/plesk-integration/</link>
			<title><![CDATA[Plesk]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:58 +0000</pubDate>
			<description><![CDATA[RackHelm creates a Plesk customer for each portal user and a subscription — a webspace — for each order item they buy, then suspends, unsuspends and terminates those subscriptions as the billing requires. This article is for the operator setting that up: how to get an API key without ever storing a]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/pending-provisioning-queue/</guid>
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			<title><![CDATA[The Pending Provisioning Queue]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:54 +0000</pubDate>
			<description><![CDATA[Pending Provisioning is the operator's work queue: every package and addon that has not finished being set up, whether it is waiting on the scanner, waiting on a person, or has failed outright. Clearing it is the daily routine that keeps paid services from quietly never arriving. This article is]]></description>
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			<link>https://rackhelm.com/documentation/payment-gateways/</link>
			<title><![CDATA[Payment Gateways]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:51 +0000</pubDate>
			<description><![CDATA[A payment gateway is the connection between RackHelm and the company that actually moves the money. RackHelm ships drivers for five: Stripe, PayPal, Square, Authorize.net and Bank Transfer. This article is the overview: the gateway list, adding a gateway, the two settings that apply to every]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/payment-attempts/</guid>
			<link>https://rackhelm.com/documentation/payment-attempts/</link>
			<title><![CDATA[Unresolved Card Payments: Payment Attempts]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:48 +0000</pubDate>
			<description><![CDATA[Card payments do not always end in a clean yes or no. A bank can hold a payment for review, a gateway can time out after taking the money, or a customer can close the browser between the charge and the order. Billing → Payment Attempts is where those land. Nothing on this screen is automatic: every]]></description>
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			<link>https://rackhelm.com/documentation/manual-installation/</link>
			<title><![CDATA[Manual Installation]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:30 +0000</pubDate>
			<description><![CDATA[Use a manual installation when the automated installer cannot be used — an existing server with its own nginx or Apache configuration, a container image, or a distribution the installer does not recognise. Every step below mirrors what install.sh does, so the result is the same deployment, just]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/managing-sub-accounts/</guid>
			<link>https://rackhelm.com/documentation/managing-sub-accounts/</link>
			<title><![CDATA[Sub-accounts: inviting a colleague]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:26 +0000</pubDate>
			<description><![CDATA[A sub-account is a second sign-in for the same billing account — useful when a colleague, developer or agency needs to manage your services without sharing your password. This article covers creating one, what a sub-account can and cannot do, the password prompts that guard those changes, and how]]></description>
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			<title><![CDATA[Key Concepts and Glossary]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:19 +0000</pubDate>
			<description><![CDATA[RackHelm reuses a few ordinary English words for very specific things, and in two cases the same underlying record has different names on the staff side and the customer side. This article pins the vocabulary down. Read it once and the rest of the documentation stops being ambiguous. The catalogue]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/how-invoicing-works/</guid>
			<link>https://rackhelm.com/documentation/how-invoicing-works/</link>
			<title><![CDATA[How Invoicing Works]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:05 +0000</pubDate>
			<description><![CDATA[Every charge a customer sees in RackHelm is an invoice. This article explains how an invoice is put together, how it is numbered, which statuses it can hold, how the admin invoice list filters and its bulk actions behave, what deleting an invoice actually does, where the PDF comes from, and how the]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/how-integrations-work/</guid>
			<link>https://rackhelm.com/documentation/how-integrations-work/</link>
			<title><![CDATA[How Integrations Work in RackHelm]]></title>
			<pubDate>Wed, 21 Oct 2026 08:40:02 +0000</pubDate>
			<description><![CDATA[An integration is how RackHelm turns a paid order into a real hosting account, game server or domain without anyone touching a control panel. This article explains the three pieces you configure — the panel connection, the customer's account on that panel, and the product binding — and exactly what]]></description>
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			<link>https://rackhelm.com/documentation/guest-tickets-contact-form/</link>
			<title><![CDATA[Guest Tickets and the Contact Form]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:59 +0000</pubDate>
			<description><![CDATA[Guest tickets let someone who has no account with you raise a support request from a public contact form. RackHelm holds every submission behind an email-confirmation step: nothing is stored as a ticket, and no account is created, until the sender clicks a link sent to the address they typed. This]]></description>
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			<link>https://rackhelm.com/documentation/gamecp-integration/</link>
			<title><![CDATA[GameCP]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:55 +0000</pubDate>
			<description><![CDATA[GameCP is RackHelm's second game-panel integration. It works the same way as Pterodactyl from the billing side — same custom variables, same add-on upgrades, same lifecycle — but GameCP's own model is simpler: games instead of nests and eggs, and no browser console, so customers get metrics, logs]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/env-file-reference/</guid>
			<link>https://rackhelm.com/documentation/env-file-reference/</link>
			<title><![CDATA[The .env File Explained]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:53 +0000</pubDate>
			<description><![CDATA[.env lives at /var/www/rackhelm/.env and holds the settings that have to exist before RackHelm can boot: how to reach the database, where the application lives, and your licence key. Everything else — company details, mail, payment gateways, integrations — is configured inside the admin area and]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/customer-onboarding/</guid>
			<link>https://rackhelm.com/documentation/customer-onboarding/</link>
			<title><![CDATA[The Customer Onboarding Wizard]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:41 +0000</pubDate>
			<description><![CDATA[The onboarding wizard is a two-step run through billing address and payment method that a customer completes before using the portal. It exists so you are not chasing people for a postal address at invoice time, or for a card at renewal time. It is off until you turn it on. Before you start Note]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/creating-and-editing-products/</guid>
			<link>https://rackhelm.com/documentation/creating-and-editing-products/</link>
			<title><![CDATA[Creating and Editing a Product]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:26 +0000</pubDate>
			<description><![CDATA[A product is one thing a customer can buy: a hosting plan, a game server, a domain extension, an SSL certificate. The product editor is a five-tab workspace covering identity, pricing, provisioning, configurable options and store presentation. This article walks through every tab and field, and is]]></description>
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		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/creating-an-order-manually/</guid>
			<link>https://rackhelm.com/documentation/creating-an-order-manually/</link>
			<title><![CDATA[Creating an Order for a Client]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:23 +0000</pubDate>
			<description><![CDATA[Create Order places an order on a client's behalf: you pick the customer, configure one or more products, and decide whether RackHelm raises an invoice and charges their stored payment method. Use it for phone and email sales, migrations, and anything a customer cannot complete themselves. This]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/cpanel-whm-integration/</guid>
			<link>https://rackhelm.com/documentation/cpanel-whm-integration/</link>
			<title><![CDATA[cPanel / WHM]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:19 +0000</pubDate>
			<description><![CDATA[RackHelm creates, suspends, unsuspends and terminates cPanel accounts on your WHM server, and surfaces the resulting site on the customer's Sites page. This article is for the operator who sets that up: what you need from WHM, every field on the RackHelm form, how a product is bound to a WHM]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/countries-and-addresses/</guid>
			<link>https://rackhelm.com/documentation/countries-and-addresses/</link>
			<title><![CDATA[Countries and the Address Book]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:16 +0000</pubDate>
			<description><![CDATA[The country list decides which countries a customer can pick when they enter an address, at checkout, and when generating an SSL certificate. The address book is where those addresses live. This article covers both — the operator screen that controls the list, the customer screen that consumes it]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/billing-settings/</guid>
			<link>https://rackhelm.com/documentation/billing-settings/</link>
			<title><![CDATA[Billing Settings]]></title>
			<pubDate>Wed, 21 Oct 2026 08:39:00 +0000</pubDate>
			<description><![CDATA[The billing settings screen holds the handful of options that apply to every invoice you raise: whether customers may top up their balance, which PDF layout is used, whether same-day charges are combined, how invoice numbers are built, the late-fee defaults and the default affiliate commission]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/backup-and-restore/</guid>
			<link>https://rackhelm.com/documentation/backup-and-restore/</link>
			<title><![CDATA[Backing Up and Restoring]]></title>
			<pubDate>Wed, 21 Oct 2026 08:38:56 +0000</pubDate>
			<description><![CDATA[A RackHelm install is three things you cannot recreate: the database, the uploaded files under storage/, and the application encryption key in .env. Back up all three together, and understand why the key is the one that will catch you out. Why APP_KEY is the critical item RackHelm encrypts]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/announcements/</guid>
			<link>https://rackhelm.com/documentation/announcements/</link>
			<title><![CDATA[Announcements]]></title>
			<pubDate>Wed, 21 Oct 2026 08:38:48 +0000</pubDate>
			<description><![CDATA[Announcements are notices shown inside the portal — planned maintenance, a price change, a new product. They can be public or aimed at particular roles, products or product groups, they can be scheduled to appear and disappear on their own, and each one is tracked per customer: whether it was on]]></description>
		</item>
		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/analytics-cookie-consent/</guid>
			<link>https://rackhelm.com/documentation/analytics-cookie-consent/</link>
			<title><![CDATA[Google Analytics and Cookie Consent]]></title>
			<pubDate>Wed, 21 Oct 2026 08:38:45 +0000</pubDate>
			<description><![CDATA[RackHelm has built-in Google Analytics 4 tracking: a client-side ecommerce funnel from browsing to purchase, a configurable cookie consent banner that gates it, and server-side purchase tracking for revenue that never touches a browser. Since 1.1.1 both the tag and the banner are also switched off]]></description>
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