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		<title><![CDATA[RackHelm]]></title>
		<link>https://rackhelm.com/</link>
		<description><![CDATA[Take the helm of your hosting business]]></description>
		<lastBuildDate>Wed, 21 Oct 2026 11:03:58 +0000</lastBuildDate>
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			<link>https://rackhelm.com/documentation/sites-wordpress-tools/</link>
			<title><![CDATA[Sites: WordPress tools]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:58 +0000</pubDate>
			<description><![CDATA[The Applications card on a site's dashboard installs WordPress and other applications, opens the WordPress admin, updates WordPress core and removes an installation. Open My Sites → your site — the card is on the right. It works on Enhance, cPanel, Plesk, DirectAdmin, CyberPanel and ISPmanager]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-logs-and-security/</guid>
			<link>https://rackhelm.com/documentation/sites-logs-and-security/</link>
			<title><![CDATA[Sites: logs and threat scanning]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:56 +0000</pubDate>
			<description><![CDATA[Two tools help you work out why a site is misbehaving: the log viewer, which tails the web server, PHP and WordPress logs, and the Security Scan Report, which reports known vulnerabilities in the WordPress plugins and themes installed on the site. Both work across Enhance, cPanel, Plesk]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-email-accounts/</guid>
			<link>https://rackhelm.com/documentation/sites-email-accounts/</link>
			<title><![CDATA[Sites: email accounts and webmail]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:53 +0000</pubDate>
			<description><![CDATA[The Email page of a hosting site creates and manages the mailboxes on your domain — passwords, storage quotas, aliases, forwarders and the catch-all address — and links you through to webmail. Open it from the site toolbar (My Sites → your site → Email), or go to /sites/{id}/email. This article is]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-domains-and-dns/</guid>
			<link>https://rackhelm.com/documentation/sites-domains-and-dns/</link>
			<title><![CDATA[Sites: domains and DNS]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:51 +0000</pubDate>
			<description><![CDATA[The Domains page of a hosting site is where you attach extra domain names and subdomains to the site, edit the DNS zone the control panel serves for them, and manage each domain's SSL certificate. Open it from the site toolbar (My Sites → your site → Domains), or go to /sites/{id}/domains. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-databases/</guid>
			<link>https://rackhelm.com/documentation/sites-databases/</link>
			<title><![CDATA[Sites: databases and phpMyAdmin]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:49 +0000</pubDate>
			<description><![CDATA[The SQL page of a hosting site manages the databases behind your website: creating databases, creating the users that connect to them, granting and revoking access, allowing remote connections, and opening phpMyAdmin. Open it from the site toolbar (My Sites → your site → SQL), or go to]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/my-sites-dashboard/</guid>
			<link>https://rackhelm.com/documentation/my-sites-dashboard/</link>
			<title><![CDATA[My Sites: the site dashboard]]></title>
			<pubDate>Wed, 21 Oct 2026 11:03:46 +0000</pubDate>
			<description><![CDATA[My Sites is where you manage web hosting bought from your provider — the PHP environment, the applications installed on the site, security findings and backups, plus links out to domains, email, databases, FTP and the SEO report. This article covers the site list and the dashboard itself; each]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-backups-and-restores/</guid>
			<link>https://rackhelm.com/documentation/sites-backups-and-restores/</link>
			<title><![CDATA[Sites: backups and restores]]></title>
			<pubDate>Wed, 21 Oct 2026 10:54:10 +0000</pubDate>
			<description><![CDATA[The Backups panel at the bottom of a site's dashboard lists the snapshots your provider's control panel holds for the site and, on Enhance hosting, lets you restore from one — all of it, or just the databases or mailboxes you name. Open My Sites → your site and scroll to the Backups card. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-php-settings/</guid>
			<link>https://rackhelm.com/documentation/sites-php-settings/</link>
			<title><![CDATA[Sites: PHP version and settings]]></title>
			<pubDate>Wed, 21 Oct 2026 10:49:05 +0000</pubDate>
			<description><![CDATA[The Environment card on a site's dashboard controls which version of PHP runs your website, and — on Enhance, cPanel, DirectAdmin, CyberPanel and ISPmanager hosting — lets you restart the PHP process pool when the site stops responding. Open My Sites → your site — the card sits at the top left. It]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/sites-ftp-accounts/</guid>
			<link>https://rackhelm.com/documentation/sites-ftp-accounts/</link>
			<title><![CDATA[Sites: FTP accounts]]></title>
			<pubDate>Wed, 21 Oct 2026 10:49:01 +0000</pubDate>
			<description><![CDATA[FTP accounts let you upload and download the files that make up your website with any FTP client. The FTP page of a hosting site creates those accounts, resets their passwords and deletes them. Open it from the site toolbar (My Sites → your site → FTP), or go to /sites/{id}/ftp. This article is for]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/plesk-integration/</guid>
			<link>https://rackhelm.com/documentation/plesk-integration/</link>
			<title><![CDATA[Plesk]]></title>
			<pubDate>Wed, 21 Oct 2026 10:48:48 +0000</pubDate>
			<description><![CDATA[RackHelm creates a Plesk customer for each portal user and a subscription — a webspace — for each order item they buy, then suspends, unsuspends and terminates those subscriptions as the billing requires. This article is for the operator setting that up: how to get an API key without ever storing a]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/ispmanager-integration/</guid>
			<link>https://rackhelm.com/documentation/ispmanager-integration/</link>
			<title><![CDATA[ISPmanager]]></title>
			<pubDate>Wed, 21 Oct 2026 10:48:44 +0000</pubDate>
			<description><![CDATA[ISPmanager is the fifth panel in RackHelm's shared control-panel family. The connection form, the storage rules and the product fields are the same as on DirectAdmin and CyberPanel; only the default port and the field labels differ. This article covers the setup, testing the connection and binding]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/directadmin-integration/</guid>
			<link>https://rackhelm.com/documentation/directadmin-integration/</link>
			<title><![CDATA[DirectAdmin]]></title>
			<pubDate>Wed, 21 Oct 2026 10:48:41 +0000</pubDate>
			<description><![CDATA[DirectAdmin appears in RackHelm's control-panel catalogue with the same connection form as CyberPanel and ISPmanager. This article covers the DirectAdmin credentials you need, the RackHelm fields, testing the connection and binding a product to DirectAdmin. Before you start The edit_integrations]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/cyberpanel-integration/</guid>
			<link>https://rackhelm.com/documentation/cyberpanel-integration/</link>
			<title><![CDATA[CyberPanel]]></title>
			<pubDate>Wed, 21 Oct 2026 10:48:39 +0000</pubDate>
			<description><![CDATA[CyberPanel is offered in RackHelm's control-panel catalogue with the same connection form as DirectAdmin and ISPmanager. This article covers what CyberPanel needs from you, the RackHelm fields, testing the connection and binding a product to CyberPanel. Before you start The edit_integrations]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/cpanel-whm-integration/</guid>
			<link>https://rackhelm.com/documentation/cpanel-whm-integration/</link>
			<title><![CDATA[cPanel / WHM]]></title>
			<pubDate>Wed, 21 Oct 2026 10:48:37 +0000</pubDate>
			<description><![CDATA[RackHelm creates, suspends, unsuspends and terminates cPanel accounts on your WHM server, and surfaces the resulting site on the customer's Sites page. This article is for the operator who sets that up: what you need from WHM, every field on the RackHelm form, how a product is bound to a WHM]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/permission-reference/</guid>
			<link>https://rackhelm.com/documentation/permission-reference/</link>
			<title><![CDATA[Permission Reference]]></title>
			<pubDate>Wed, 21 Oct 2026 09:59:10 +0000</pubDate>
			<description><![CDATA[This is the complete list of the 88 permissions RackHelm ships with, in the same eleven groups the role editor uses. Use it when you are building a role and need to know what a switch actually unlocks. For how roles, ranking and inheritance work, see Roles and Permissions. Note: A Super Admin]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/importing-tld-pricing/</guid>
			<link>https://rackhelm.com/documentation/importing-tld-pricing/</link>
			<title><![CDATA[Importing TLD Pricing from eNom]]></title>
			<pubDate>Wed, 21 Oct 2026 09:59:08 +0000</pubDate>
			<description><![CDATA[Before you can sell a domain you need a product for each TLD, with a price for each term you want to offer. Creating a hundred of those by hand is not practical, so RackHelm can pull your whole eNom reseller price list and build the products, integrations and billing-cycle prices in one pass. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-enom/</guid>
			<link>https://rackhelm.com/documentation/registrar-enom/</link>
			<title><![CDATA[Selling Domains Through eNom]]></title>
			<pubDate>Wed, 21 Oct 2026 09:59:07 +0000</pubDate>
			<description><![CDATA[eNom is the most complete registrar integration in RackHelm: registration, transfer, renewal, nameservers, in-portal DNS records, registrar lock, EPP code retrieval, ID Protect privacy, bulk availability search, name suggestions, a TLD price importer and SSL certificate resale all run through it]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/selling-ssl-certificates/</guid>
			<link>https://rackhelm.com/documentation/selling-ssl-certificates/</link>
			<title><![CDATA[Selling SSL Certificates]]></title>
			<pubDate>Wed, 21 Oct 2026 09:59:06 +0000</pubDate>
			<description><![CDATA[RackHelm resells SSL certificates through eNom. A certificate is an ordinary product in your catalogue, but it does not provision in one shot like a hosting account — it is bought, then configured by the customer, then validated by the certificate authority, then issued minutes or days later. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/your-first-hour-setup-checklist/</guid>
			<link>https://rackhelm.com/documentation/your-first-hour-setup-checklist/</link>
			<title><![CDATA[Your First Hour: A Setup Checklist]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:52 +0000</pubDate>
			<description><![CDATA[RackHelm installs with almost nothing switched on. That is deliberate — a fresh install cannot accidentally charge a card, e-mail a customer or delete a hosting account. This checklist is the order to switch things on in, so each step works by the time you test it. Later steps depend on earlier]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-realtime-register/</guid>
			<link>https://rackhelm.com/documentation/registrar-realtime-register/</link>
			<title><![CDATA[Selling Domains Through Realtime Register]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:45 +0000</pubDate>
			<description><![CDATA[Realtime Register is the most modern of the six integrations: a REST/JSON API with a bearer-style key, no IP allowlisting requirement, and a fully separate OTE sandbox. It supports registration, transfer, renewal, nameservers, registrar lock, privacy protection, auth-code retrieval and bulk]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-opensrs/</guid>
			<link>https://rackhelm.com/documentation/registrar-opensrs/</link>
			<title><![CDATA[Selling Domains Through OpenSRS]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:42 +0000</pubDate>
			<description><![CDATA[OpenSRS (Tucows) is a full-featured registrar integration: registration, transfer, renewal, nameservers, registrar lock, WHOIS privacy, direct auth-code retrieval and bulk availability. It authenticates with a signed XML envelope rather than a bearer key, which changes what can go wrong. This]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-nominet/</guid>
			<link>https://rackhelm.com/documentation/registrar-nominet/</link>
			<title><![CDATA[Selling .uk Domains Through Nominet]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:40 +0000</pubDate>
			<description><![CDATA[Nominet is the .uk registry, and RackHelm talks to it directly as a registrar member. It is the odd one out among the six integrations: there is no REST or HTTP API, no API key and no sandbox URL. RackHelm opens an EPP session over TLS on TCP port 700 and speaks XML. This article is for operators]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-namesilo/</guid>
			<link>https://rackhelm.com/documentation/registrar-namesilo/</link>
			<title><![CDATA[Selling Domains Through NameSilo]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:38 +0000</pubDate>
			<description><![CDATA[NameSilo is the simplest registrar integration to set up — one API key, plus this server's IP on your NameSilo API allowlist. It is also the narrowest: it registers, transfers, renews, reads domain details, sets nameservers and toggles the registrar lock, but has no EPP-code retrieval, no bulk]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/registrar-namecheap/</guid>
			<link>https://rackhelm.com/documentation/registrar-namecheap/</link>
			<title><![CDATA[Selling Domains Through Namecheap]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:35 +0000</pubDate>
			<description><![CDATA[Namecheap's reseller API covers registration, transfer, renewal, nameservers, registrar lock, WhoisGuard privacy, bulk availability and a full domain listing. Its two awkward corners are strict IP allowlisting on an IPv4-only parameter, and the absence of any API command to fetch an EPP code. This]]></description>
		</item>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/licensing-and-activation/</guid>
			<link>https://rackhelm.com/documentation/licensing-and-activation/</link>
			<title><![CDATA[Licensing and Activation]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:30 +0000</pubDate>
			<description><![CDATA[RackHelm is licensed software and checks its licence against a remote server. The check is designed to be invisible when everything is healthy — one call a day, cached in between, with a grace window that keeps your portal running through a network outage. This article explains what is checked]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/installation-troubleshooting/</guid>
			<link>https://rackhelm.com/documentation/installation-troubleshooting/</link>
			<title><![CDATA[Installation Troubleshooting]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:26 +0000</pubDate>
			<description><![CDATA[When install.sh stops, it prints the stage that failed and the log file to read. This article lists every message the installer can produce, what it means, and what to do next — plus the problems that appear after a technically successful install. Where the logs are Each stage writes to its own]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/how-domain-registration-works/</guid>
			<link>https://rackhelm.com/documentation/how-domain-registration-works/</link>
			<title><![CDATA[How Domain Registration Works in RackHelm]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:23 +0000</pubDate>
			<description><![CDATA[RackHelm sells domain names as ordinary products: one product per TLD, priced through billing cycles, bound to a registrar integration. When the invoice is paid, a background job calls the registrar's API and registers or transfers the name. This article explains the moving parts so the]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/billing-settings/</guid>
			<link>https://rackhelm.com/documentation/billing-settings/</link>
			<title><![CDATA[Billing Settings]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:16 +0000</pubDate>
			<description><![CDATA[The billing settings screen holds the handful of options that apply to every invoice you raise: whether customers may top up their balance, which PDF layout is used, whether same-day charges are combined, how invoice numbers are built, the late-fee defaults and the default affiliate commission]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/backup-and-restore/</guid>
			<link>https://rackhelm.com/documentation/backup-and-restore/</link>
			<title><![CDATA[Backing Up and Restoring]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:14 +0000</pubDate>
			<description><![CDATA[A RackHelm install is three things you cannot recreate: the database, the uploaded files under storage/, and the application encryption key in .env. Back up all three together, and understand why the key is the one that will catch you out. Why APP_KEY is the critical item RackHelm encrypts]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/automated-installation/</guid>
			<link>https://rackhelm.com/documentation/automated-installation/</link>
			<title><![CDATA[Automated Installation with install.sh]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:11 +0000</pubDate>
			<description><![CDATA[install.sh ships inside the RackHelm release archive and deploys the files that sit alongside it. It asks eight or so questions, then installs PHP, nginx, Redis, MySQL, Supervisor and the ionCube Loader, builds the front end, runs the database migrations and prints your admin credentials. Budget]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/account-credit/</guid>
			<link>https://rackhelm.com/documentation/account-credit/</link>
			<title><![CDATA[Account Credit]]></title>
			<pubDate>Wed, 21 Oct 2026 09:58:09 +0000</pubDate>
			<description><![CDATA[Account credit is a balance held against a customer's account that can be spent on orders and renewals. Staff use it for goodwill gestures, refunds you do not want to push back to a card, and proration credits; customers can also top it up themselves if you allow deposits. Every movement is written]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/terms/</guid>
			<link>https://rackhelm.com/terms/</link>
			<title><![CDATA[Terms of Service]]></title>
			<pubDate>Wed, 21 Oct 2026 09:49:26 +0000</pubDate>
			<description><![CDATA[Legal Terms of Service The terms for using rackhelm.com and for taking, paying for and using RackHelm licences. Last updated 21 October 2026.ContentsAbout these termsWords we useUsing our website and documentationYour RackHelm licenceThe free demo licenceFees and paymentCancellation and refundsWhen]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/comparison/</guid>
			<link>https://rackhelm.com/comparison/</link>
			<title><![CDATA[Comparison]]></title>
			<pubDate>Wed, 21 Oct 2026 09:49:14 +0000</pubDate>
			<description><![CDATA[Compare RackHelm vs WHMCS, Blesta & ClientExec Your billing platform is the one system you cannot work around. This page compares RackHelm with the three established options as plainly as we can — including where the incumbents are genuinely strong. Get a demo key See the migration path Competitor]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/download/</guid>
			<link>https://rackhelm.com/download/</link>
			<title><![CDATA[Download]]></title>
			<pubDate>Wed, 21 Oct 2026 09:48:56 +0000</pubDate>
			<description><![CDATA[Download Download RackHelm RackHelm is self-hosted. You download one archive, run it on your own server, and your customers’ data never leaves your infrastructure. The installer sets up PHP, the web server, database, queue workers, SSL and the ionCube Loader in a single command. Download RackHelm]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/</guid>
			<link>https://rackhelm.com/</link>
			<title><![CDATA[Home]]></title>
			<pubDate>Wed, 21 Oct 2026 09:04:00 +0000</pubDate>
			<description><![CDATA[For hosting providers & game server companies Take the helm of your hosting business. RackHelm is white-label hosting billing software that runs your whole customer lifecycle — orders, invoices, servers, domains, SSL and tickets — provisioning and support included, under your brand. Get a demo key]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/integrations/</guid>
			<link>https://rackhelm.com/integrations/</link>
			<title><![CDATA[Integrations]]></title>
			<pubDate>Wed, 21 Oct 2026 09:03:07 +0000</pubDate>
			<description><![CDATA[Integrations Connect the stack you already run. Twenty-five integrations ship in the box. RackHelm drives hosting billing integrations for game panels, web hosting control panels, domain registrars and analytics from one billing core: provisioning on payment, suspending on non-payment, terminating]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/privacy/</guid>
			<link>https://rackhelm.com/privacy/</link>
			<title><![CDATA[Privacy and Cookie Policy]]></title>
			<pubDate>Wed, 21 Oct 2026 09:00:19 +0000</pubDate>
			<description><![CDATA[Legal Privacy and Cookie Policy How Orbi Technologies Ltd, trading as RackHelm, collects and uses personal information, and the cookies this website uses. Last updated 21 October 2026.ContentsWho we areWhat this policy coversData inside your own RackHelm installationWhat we collect and whyWho we]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/</guid>
			<link>https://rackhelm.com/documentation/</link>
			<title><![CDATA[Documentation]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:57 +0000</pubDate>
			<description><![CDATA[Documentation RackHelm documentation Guides for installing RackHelm on your own server, connecting control panels, registrars and payment gateways, and running billing, provisioning and support day to day.]]></description>
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		<item>
			<guid isPermaLink="false">https://rackhelm.com/contact/</guid>
			<link>https://rackhelm.com/contact/</link>
			<title><![CDATA[Contact]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:47 +0000</pubDate>
			<description><![CDATA[Contact Talk to the RackHelm team. Questions about licences, the free demo or moving from another billing panel? Here's how to reach us. Email help@rackhelm.com Questions about licences, the demo, pricing or whether RackHelm fits your stack. Email us Support tickets Open a ticket Running RackHelm]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/demo/</guid>
			<link>https://rackhelm.com/demo/</link>
			<title><![CDATA[Live Demo]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:27 +0000</pubDate>
			<description><![CDATA[Live demo Try RackHelm before you download. A complete RackHelm installation running at demo.rackhelm.com — the same storefront, admin area and client area you get when you install it on your own server. Log in with the shared accounts and click around before you commit to a download. Open the live]]></description>
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			<link>https://rackhelm.com/roadmap/</link>
			<title><![CDATA[Roadmap]]></title>
			<pubDate>Wed, 21 Oct 2026 08:59:04 +0000</pubDate>
			<description><![CDATA[Roadmap Where RackHelm is heading. RackHelm ships in numbered releases, and this page is the working plan for what comes next. It is shaped by the operators running the platform: the fastest way to move something up this page is to run RackHelm and tell us what your stack needs. Get a demo key What]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/saved-payment-methods/</guid>
			<link>https://rackhelm.com/documentation/saved-payment-methods/</link>
			<title><![CDATA[Your saved payment methods and auto-billing]]></title>
			<pubDate>Wed, 21 Oct 2026 08:43:06 +0000</pubDate>
			<description><![CDATA[A saved payment method lets you check out without re-entering card details, and — more importantly — lets renewals be collected automatically so your services are not suspended for a missed invoice. This article covers adding, changing and removing methods, and exactly how automatic billing]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/working-a-ticket/</guid>
			<link>https://rackhelm.com/documentation/working-a-ticket/</link>
			<title><![CDATA[Working a Ticket]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:24 +0000</pubDate>
			<description><![CDATA[The individual ticket screen is where the actual support work happens. It puts the conversation in the middle, the customer's context on the right, and a composer that can reply and set the resulting status in one action. This article walks through every part of it and is for the agents who live on]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/web-server-ssl-and-https/</guid>
			<link>https://rackhelm.com/documentation/web-server-ssl-and-https/</link>
			<title><![CDATA[Web Server, SSL and HTTPS]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:21 +0000</pubDate>
			<description><![CDATA[RackHelm is served by nginx by default, with a Let's Encrypt certificate issued during installation. This article covers the server block the installer writes, how certificates are obtained and renewed, what to do when TLS is terminated by Cloudflare or another proxy, and why a portal without a]]></description>
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		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/updating-rackhelm/</guid>
			<link>https://rackhelm.com/documentation/updating-rackhelm/</link>
			<title><![CDATA[Updating RackHelm]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:16 +0000</pubDate>
			<description><![CDATA[A RackHelm update replaces the application files, brings the database schema up to date, rebuilds the front-end assets and restarts the background worker. There is no self-updater — you run the steps yourself, in a fixed order, and the order matters. Before you start Take a full backup. See Backing]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/tour-of-the-admin-area/</guid>
			<link>https://rackhelm.com/documentation/tour-of-the-admin-area/</link>
			<title><![CDATA[A Tour of the Admin Area]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:10 +0000</pubDate>
			<description><![CDATA[The staff area lives at /admin and everything in it hangs off one sidebar. This article walks that sidebar top to bottom, says what each entry is for, and names the permission that reveals it. Use it as a map when you know what you want to do but not where it lives. Before you start To see anything]]></description>
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			<guid isPermaLink="false">https://rackhelm.com/documentation/tax-vat-and-currency/</guid>
			<link>https://rackhelm.com/documentation/tax-vat-and-currency/</link>
			<title><![CDATA[Tax, VAT and Currency]]></title>
			<pubDate>Wed, 21 Oct 2026 08:42:03 +0000</pubDate>
			<description><![CDATA[This article describes what RackHelm does about tax and currency, how to switch each on, and the traps in both. It is written for operators. Both features exist in the product from 1.1.1, and both do nothing at all until you configure them — which is the single most important thing to understand]]></description>
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			<link>https://rackhelm.com/documentation/sub-accounts/</link>
			<title><![CDATA[Sub-Accounts]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:54 +0000</pubDate>
			<description><![CDATA[A sub-account is a second login attached to an existing customer account. It exists so a business customer can give a colleague — a developer, a bookkeeper — their own username and password instead of sharing one set of credentials. Everything the sub-account touches still belongs to the parent]]></description>
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		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/stripe-setup/</guid>
			<link>https://rackhelm.com/documentation/stripe-setup/</link>
			<title><![CDATA[Stripe Setup]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:52 +0000</pubDate>
			<description><![CDATA[Stripe is the most fully supported gateway in RackHelm: it is the only one that handles checkout, paying an invoice from the client portal, saving a card, background renewal charges and a verified webhook. This article walks through the whole setup, including the webhook secret — which has no field]]></description>
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		<item>
			<guid isPermaLink="false">https://rackhelm.com/documentation/storefront/</guid>
			<link>https://rackhelm.com/documentation/storefront/</link>
			<title><![CDATA[The Storefront]]></title>
			<pubDate>Wed, 21 Oct 2026 08:41:49 +0000</pubDate>
			<description><![CDATA[The storefront is the public catalogue at /store — the pages a visitor browses before they buy. What appears there is driven entirely by your product groups and products; this article explains how those settings turn into pages, and where each route into the ordering flow starts. It is written for]]></description>
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